Refund policy
FULL REFUNDS and FREE RETURN SHIPPING for ALL items at ANY time for ANY reason.
While we strive for perfection, we understand we are far from it. So as a commitment to you, we want to offer the opportunity to return ANY item at ANY time for ANY reason no questions asked. Just follow the instructions below and we will provide you with a FREE return shipping label and get your money back to you ASAP.
Instructions:
- Click HERE to access your customer account. Log in using the same email used to place the order. A code may be sent to your email to complete the login process.
- From the homepage of your customer account, click on the "Orders" page, find the order containing the item(s) you would like to return, and select "Request return".
- Select the item(s) you would like to return and the quantity of each item you would like to return. Select your reason for return and add any comments in the notes section that may help us to improve your experience. If you would like to EXCHANGE an item for another item available on our site, please enter the information (size, color, item description etc.) of the new item in the notes section. Once the required fields have been completed, select "Request return".
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Once you have selected "Request return", you will be returned to your order page and the Bannack Supply team will process your return request as soon as possible. Once the team has reviewed and approved the request, a shipping label will be emailed to you with the shipping label required to complete the return.
*For any questions related to returns, exchanges or other, please contact howdy@bannacksupply.com.
*Bannack Supply Company is not responsible for providing return packaging. If return packaging is needed, please contact us at howdy@bannacksupply.com and we would be more than happy to help you get the proper packaging